Vaillant appreciates your visit to this Website and your interest in our company and our products. Please find below important legal notes on the use of this Website. This website is provided by Vaillant Group International GmbH, Berghauser Str. 40, 42859 Remscheid, Germany (“Vaillant“). Any use of this website (“Vaillant Website”), is subject to these Terms of Use. These Terms of Use may be amended, modified or replaced by other terms and conditions, e.g. for the purchase of products and services. In accessing or using the Vaillant Website these Terms of Use are accepted in their then current version. This website has been created with utmost care. However, we cannot assume any liability or guarantee for the timeliness, accuracy and completeness of the information and data provided. Vaillant reserves the right to change or amend the information and data provided at any time and without prior notice. We may stop the operation of the Vaillant Website as well as the services provided on it in full or in part at any time. Due to the nature of the internet and computer systems, Vaillant cannot accept any liability for the continuous availability of the Vaillant Website.


Products, Services

Vaillant provides on this website information on products and services which might not be available in certain countries. Vaillant does not warrant that products and services shown on this website are also available in your country. For a list of all the Vaillant products and services available in your country, please go to the Vaillant homepage for your country; direct access is provided on the homepage under the heading "Choose your country". Trademarks that are used for certain products may deviate in certain countries from those shown on this website. Some of the products and services shown on the Vaillant Website might either not or with various restrictions be admitted in other countries for the sale or use by state authorities. Please ask your local Vaillant branch for information on the products and services available in your country.



Insofar as any information, software or documentation is made available at no cost, any liability for defects as to quality or title of the information, software and documentation especially in relation to the correctness or absence of defects or the absence of claims or third party rights or in relation to completeness and/or fitness for purpose are excluded except for cases involving wilful misconduct or fraud. In all other respect, any liability of Vaillant is excluded unless required by law, e.g. under the Act on Product Liability or in cases of wilful misconduct, gross negligence, personal injury or death, failure to meet guaranteed characteristics, fraudulent concealment of a defect or in case of breach of fundamental contractual obligations. The damages in case of breach of fundamental contractual obligations is limited to the contract-typical, foreseeable damage if there is no wilful misconduct or gross negligence. Although Vaillant makes every endeavour to keep the Vaillant Website free from viruses, Vaillant cannot make any guarantee that it is virus-free. The User shall, for its own protection, take the necessary steps to ensure appropriate security measures and shall utilize a virus scanner before downloading any information, software or documentation. The provisions above do not intend nor imply any changes to the burden of proof to the User's disadvantage.



The Vaillant Website may contain hyperlinks to the web pages of third parties. Vaillant shall have no liability for the contents of such web pages and does not make representations about or endorse such web pages or their contents as its own, as Vaillant does not control the information on such web pages and is not responsible for the contents and information given thereon. The use of such web pages shall be at the sole risk of the User.



 The contents of this website are protected by copyright of Vaillant Group International GmbH, Berghauser Str. 40 D-42859 Remscheid, Germany or any other company of the Vaillant Group. Vaillant Group means Vaillant GmbH, Berghauser Str. 40 D-42859 Remscheid, Germany and its affiliated companies, according to Sec. 15 AktG. Vaillant Group International GmbH, Berghauser Str. 40 D-42859 Remscheid, Germany is an affiliated company of the Vaillant GmbH. All texts, pictures, graphics, audio, video and animation files, brand names and other contents of this website are subject to the copyright and laws for the protection of intellectual property. You may not change, copy, distribute, sell, rent, use, supplement or utilize in another manner without prior written approval. In case of an approval any copy of the content of the Vaillant Website or of a part of it must bear the following copyright notice "© [Year] Vaillant Group International GmbH, Remscheid. All rights reserved.“ You can however for your private, non-commercial use read, copy, print out and store any material which Vaillant publishes on this website. Changes in the contents of the website are explicitly excluded from this. Press releases as well as other documents, photographs and graphics which are identified as released for publishing can be used for press publications under the condition that the following copyright notice is attached: “© [Year] Vaillant Group International GmbH, Remscheid. All rights reserved.” Reprinting is free of charge, however, we request a copy for our files. If you want to use material from our website for other purposes, please contact us:



Unless otherwise specified, all company logos, trademarks, emblems and product designations used on the Vaillant Website are protected by trademark law. They are intellectual property of Vaillant GmbH, Berghauser Str. 40 D-42859 Remscheid, Germany or its affiliated companies. Any unauthorized use or abuse of these trademarks is expressly prohibited and constitutes a violation of trademark law, copyright law, other intellectual property rights or unfair competition law.


Data Privacy Protection

For collection, use and processing of personally identifiable data of the User of the Vaillant Website, Vaillant shall comply with applicable laws on data privacy protection. Please also read our information on data protection.



These Terms of Use shall be governed by and construed in accordance the laws of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction shall be Remscheid if the User is a merchant in terms of the German Commercial Code (Handelsgesetzbuch). Should any provision of these Terms of Use be or become invalid, this shall not affect the validity of the remaining provisions.

Data privacy protection

The privacy provisions hereunder are applicable for this web page operated by Vaillant Group International GmbH, Berghauser Str. 40, D-42859 Remscheid (hereinafter referred to as Vaillant).

Thank you for your interest in information offered by Vaillant Group International GmbH. We would like you to know that we value your privacy. This Privacy Statement informs you under which circumstances and how we collect, use, and may disclose personally identifiable information that you provide during your visit to this web site.

We encourage you to read this Privacy Statement before submitting information. By using this web site, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Our public web site does not enable our visitors to communicate with other visitors or post information to be accessed by others. Our web site includes links to third parties. Such third party web service providers may collect personal data about their visitors.


Personal data

In certain cases, Vaillant will ask for personal information in order to be able to offer you a service or to contact you. Should such information be stored you will be informed on the intended use. In the case of an order, we will have to ask you e.g. for your name, your company, your address, your phone number and your email address. Only then we will be able to process your order and inform you on the order status. If you take part in a competition or another special action or campaign, we will need your name, address and email address to be able to contact and inform you, in case of need.

In case the data are processed by a service provider within the scope of central data processing, to improve our customer service or for technical reasons within Vaillant Group, we will ensure your personal data privacy.

If you decide not to provide us with the personal data requested for on some pages of the Vaillant website, this decision will not have any material consequences for you. However, you may then not receive specific information via this website.


Collection of data and purposes of use

As many other companies, Vaillant also measures the performance of its website in order to improve and customize, and thereby better serve our visitors. During your visit, Vaillant automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet
  • The Internet address of the web site from which you linked directly to the Vaillant site, if applicable
  • The date and time you arrived at our site and how long you spent on the site and which pages you visited
  • Your Internet protocol (IP) address and
  • Your computer's operating system and browser software


Use of Cookies

To facilitate use of our web site we use cookies for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a web site. Cookies do not damage your computer or your mobile device. With the help of cookies, the server can clearly identify your browser. They make it possible to recognize the internet browser for optimizing the web site and simplifying use. The information contained in the cookies placed on our internet pages controls the session. The cookies set by our web sites are used only by our web sites. This data is not used to personally identify the visitor of this web site. Most browsers are configured in such a way that cookies are automatically accepted. If you want to prevent your use of our web sites being captured anonymously using cookies you can adjust your browser settings. It is possible to deactivate the saving of cookies or to set your browser so that it informs you about the placement of cookies. You can then refuse or accept the cookies. Saved cookies can be deleted or administered using the browser. For further information on how to delete or manage cookies, please use the help function of your respective browser.


Cookies on this web site

This web site only uses temporary cookies which are automatically deleted at the end of the internet session together with tracking cookies with a life cycle of thirty (30) days. They exclusively provide technically related identification of a web site visit and do not collect personal data of the user.

Please contact us by email ( if you have any questions regarding the cookies used.


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies" which are text files stored on your computer to help us analyse how you use the website. The information generated by the cookie regarding your use of this website (including your IP-address) will be transmitted and stored on a Google server in the United States of America. Google will use such information to evaluate your use of the website, to compile reports on the website activities for website operators as well as to provide other services in connection with website internet usage. Google may also transfer such information to third parties, provided this is required by law, or where third parties process such data on behalf of Google. In no case, Google will associate your IP-address with any other Google data. You may refuse the generation of cookies by selecting the appropriate settings on your browser; however, please note that in case of refusing such cookies you may not be able to make full use all website functions. By using this website you consent to the processing of the data collected about you by Google in the manner and for the purposes set out above. Please use the deactivation add-on made available by Google under "" in case you do not want that any direct personal data are transmitted to the web analytics service of Google Inc. In case you want to refuse as well the creation of user profiles via pseudonyms, you may object to such pseudonym user profiles at any time with immediate effect for the future. In addition, you have, at any time, the right to objection to advertising with effect for the future. In view of the discussion on the use of analysis tools with full IP-addresses, please note that this website uses Google Analytics with the extension/add-on "_anonymizeIp()" and that thus IP-addresses are processed only in an abbreviated form in order to rule out any direct relation to persons.


Right to information

You can ask us whether we are keeping personal data from you. Prior proof of your identity, we can provide you with readable copy of the personal data which we keep about you. We will provide you the requested information without any charge. Due to the German Federal Data Protection Law you may be entitled to request from us to rectify, complete or delete the data we hold about you. We will comply with these provisions. In very rare situations, we may be required by court or other legal or regulatory processes, or as otherwise required by law, to divulge personally identifiable information to law enforcement authorities, the courts or regulatory authorities. Vaillant will cooperate in responding such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any personally identifiable information they receive.

Our web site contains links or references to other web sites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every web site you visit. You are solely responsible for your interactions with these web sites.

We take reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Vaillant reserves the right to amend this Statement at any time. The Privacy Statement does not create any contractual or other legal right in behalf of any party.

If the Privacy Statement at this site changes, the revised statement will be posted here. This Privacy Statement was last updated in July 2014.


Contacting us

In case of questions or suggestions on data protection and privacy, please contact us by email or letter sent to the following address:

Vaillant Group International GmbH

Berghauser Str. 40
42859 Remscheid